Privacy Policy
This policy explains in simple words what we collect when you use Concept Labs, why, and what you can do about it. It follows Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. If you are under 18, please use the site with a parent or guardian's permission.
What we collect
- Account: your name, email, class (11 or 12) and password. Passwords are handled by our login provider (Supabase) and we never see them. If you use Google sign-in, we get your name and email from Google.
- Learning data: lessons watched, saved items, quiz scores and progress, so they show on every device.
- AI features: the question, text or picture you send to the AI solver or animation maker. It is sent to Google's Gemini service to create the answer. We keep AI animation jobs only for a short time and a shared answer cache that is not linked to your name. Please do not put personal details in your questions.
- Payments (UPI): your name, email, plan, amount, UPI transaction ID (UTR) and the screenshot you upload. The screenshot is kept in a private store, checked by AI and, if needed, by our team, only to confirm your payment. We never see your UPI PIN, bank account or card details.
- Devices: a random device ID and browser name, to enforce the limit of 2 devices per account.
- Analytics: page and lesson views with a random ID. No IP address and no email are stored with them.
- Support tickets: the name, contact, message and page you type or send us.
What stays on your phone or computer
Your login session (user ID and name, not your email), progress and saved items, a device ID, theme settings, and a small cache of recent AI answers. Signing out or deleting your account removes them. We do not keep your email or payment details in your browser storage or in our server logs.
Why we use it
To run your account, show your progress, answer your questions with AI, confirm your payment and give you Premium, stop misuse, fix problems and improve lessons. We use it only on the basis of your consent and to follow the law. We do not sell your data and we do not show ads.
Who it is shared with
- Supabase (database, login, private file storage)
- Netlify (hosting)
- Google (Gemini AI, and Google sign-in if you choose it)
- Authorities, only when the law requires it.
Some of these providers keep data on servers outside India.
How long we keep it
- Account and learning data: until you delete your account.
- Analytics: up to 180 days.
- Payment records: after you delete your account, we keep only the plan, amount, date and UPI transaction ID, without your name, email or screenshot, as long as accounting and tax law requires and to stop the same payment being used twice.
Your choices
- See and download your data: sign in, open your Account page and tap Download my data.
- Correct it: edit your name and class on the Account page.
- Delete it: on the Account page tap Delete my account. Your profile, progress, saved items, quiz scores, AI history and devices are deleted, and personal details are removed from payment records. This cannot be undone and any paid Premium ends.
- Withdraw consent or complain: use the Support button on the site, choose Login / account problem and start your message with “Privacy”. We reply within 7 working days.
Security
We use HTTPS, private storage for payment screenshots, access rules on the database and limits on misuse. No website is 100% secure, so please keep your password safe and do not share your account.
Changes
If we change this policy, we will update the date above. Continued use means you accept the update.